
Meet the author
Hesha Abrams, Esq.
Hesha is an internationally acclaimed master attorney mediator, known for crafting highly creative settlements and resolutions in very difficult matters. She has the unique talent to manage big egos and strong personalities with a keen ability to create synergy amongst the most diverse personality types, driving them toward agreement. By Holding the Calm, she has created settlements worth billions of dollars and saved clients billions more using her innovative approaches to deal making. She now specializes in crafting innovative solutions for complex or difficult matters and has resolved thousands of cases, both large and small, in every conceivable area during her career. This is how she developed Holding the Calm and identified the secrets that will enable you to know how to approach every situation to prevent explosions, disarm conflicts, settle cases, and reduce drama. Holding the Calm is Hesha’s insightful, practical, and easy to use tool kit, forged in the trenches of resolving human conflict. It is her contribution to help make our world, our businesses, and our relationships a little more harmonious.


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About The book
Holding the Calm Table of Contents
Forewords
Ken Blanchard, the best-selling author of The One Minute Manager and 64 other best-selling titles.
Colonel Mark Flitton, United States Army Psychological Operations Command
Words and What To Do With Them
1) You Talk to People for a Living?
2) Speak into the Ears that Hear You
3) Almost, Never, Always, Rarely, A Lot.
4) How to Listen to What Is Not Said
5) The Magic of Silence
6) High Emotions Are Diagnostics, Not Symptoms.
Situational Awareness:
Reading the Room
7) There Is No Problem, Only a Solution Waiting to Be Found - Find the Self-Interest
8) Be the Grown-Up In the Room
9) Winning? Or Not Losing? Leave Them with Their Sword
10) When Everything Is Hitting the Fan
11) Us Versus Them Mentality -- But I Am So Reasonable!
12) It’s a Dollar and She Lives In a Hut –- The Dangers of Over-negotiating and Negotiating with Jerks
People Are Weird and Wonderful
13) The Blame Game
14) Politeness and Civility Matter
15) We’re All Animals in the Zoo
16) A Dozen Roses – Seeking Advice
17) Cultural and Disability Considerations
Bringing It Home, Closing the Deal, Solving the Problem, Settling the Case, and Resolving the Dispute
18) Create Small, Winnable Victories
19) Don’t Take No for an Answer
20) Going Postal--Cured
Holding the Calm Toolbox
The 20 secrets that will unlock the power to defuse tense situations and resolve conflicts.