How do you
stop conflict?

  • How do you find a solution when a solution seems impossible?
  • How do you handle someone who is crying or yelling at you?
  • How do you settle cases better and more efficiently?

Holding the Calm: The Secret to Resolving Conflict and Defusing Tension, shares key strategies and inspirational treasures to resolve disputes, settle cases, and re-channel arguments. Hesha, an internationally renowned master mediator with tens of thousands of hours in the trenches of challenging human conflict, reveals pragmatic, practical wisdom in easy to digest bites that are proven to work with real people.

Published by Berrett Koehler distributed by
Penguin Random House
July 26th, 2022

“You are amazing at what you do and how you approach it – world class, really. This book is an extension of that. Like reading a book from Tiger Woods about putting, or Celine Dion about hitting sustained long notes, or Steven Spielberg on story telling – even if one can’t perfectly reproduce the lessons of the master, the reader will become better at their craft by studying the master.”

Alan Fisch, Esq.
Fisch Hoffman Sigler, LLP
Washington DC

Holding the Calm helps the reader understand the complex dynamic of intractable conflicts. Hesha’s extraordinary breadth of experience is shared in bite size truths that make practical application very easy. While the other books espouse different theories, Holding the Calm unpacks conflict and helps all of us, whether a mediator, negotiator, employer or even a parent—find practical and creative solutions to difficult situations. It is a must read and a book that you will want to refer to again and again.”

Cindy Hallberlin, Esq.
General Counsel and Compliance Officer
Digital Health Institute for Transformation NYC

“Hesha is one of the rare people on the planet who was put here with a mission: to use her compassion, intellect, creativity and talent to help people in conflict find peace. Her work as a mediator and peacemaker has been inspiring to other mediators and her skill set is beautifully displayed in this very personal and very powerful new book. Hesha speaks from the heart, not just from her brilliant head. Read it and, more importantly, incorporate it into your practice. Her successes are legendary, and her passion is inspiring.”

Kay Elliott, Esq.
Attorney-mediator-coach for ADR advocates
Texas A&M School of Law

“If everyone were to know what Holding the Calm reveals, the world would be a considerably different place.  In crisp and accessible fashion, holding the Calm sheds light on how to overcome some of the most perplexing issues businesses and humans experience.  I laughed, nodded, and underlined text the whole way through.“

Chris Gasper, Esq.
New York, NY

“I’ve read your book and understand now more than ever why you’re so good at what you do.  It needs to reach a wide audience.”

Judge A. Joe Fish
U.S. District Court NDTX

“This book absolutely rocks.  We have so many colleagues that pen books that are so densely filled with medical or legal terminology or shorthand that they are inaccessible gibberish to the average reader.  Then there are the volumes of mystical weirdness that encourage people to hug each other in a cosmic field filled with lavender and Skittles until their chakras fall out.  Your book is direct and practical.  Every reader will learn something new, or reimagine their current approach to conflict, regardless of their current skill level. Thank you for unleashing this knowledge into the universe!  I’m already waiting for the sequel!”

David Aaron DeSoto, Esq.
Mann Law Firm PLLC
Houston, Texas

“Sometimes it seems like anger, conflict, and aggression define the human condition.  Hesha’s book provides the perfect antidote. A must read for anyone who navigates life’s difficult conversations – mediators, negotiators, salespeople, employees, employers, committee heads – the list is endless. You’re guaranteed to improve your responses and your results!”

Sarah Caverhill, Vice President Sales
The Ken Blanchard Companies
Co-Author Your Leadership Legacy
Atlanta, GA

“Transcending the courts, and offering huge value to business, Hesha smartly delivers wisdom and power gleaned from a lifetime in mediation. All organizations hold “guards to the gates of change” that may be detrimental to growth and value. Though difficult to identify, people, and the processes they control, often reveal themselves only when they “draw swords” to defend positions or status quo regardless of evidence or rational thought. Holding the Calm provides a playbook of techniques leaders can draw upon to help their “guards” capture new opportunities available to the business while preserving the valuable of the present.“

Rod Hightower
Past Fortune 500 executive, Private Equity President, CEO

“As an intellectual property litigator for more than 30 years and manager of attorneys and clients for many of them, Hesha is correct that most conflict focused decision making typically comes from a place of fear. Once one understands that and the particular fears that are in play, you can use the tools outlined in this terrific book, provided in an easy to understand and relatable form, to move difficult people and problems to a successful conclusion. The insights provided in this book are important to understand for anyone dealing in conflict, not just mediators.”

Robert Brunelli, Esq.
Sheridan Ross PC
Denver, Co

“Hesha Abrams is a tour de force and so too is Holding the Calm. Drawn from 30+ years of high-stakes mediations, Hesha opens the door to exploring the human psyche. And that’s where the real magic is: understanding people, their motivations, their fears, their need for validation. All aimed at the noble calling of finding peace. Let’s hope for a sequel - this writer has more to offer.”

Craig Florence, Esq.
Foley & Lardner
Dallas, Texas

“Don't be fooled by this easy, fun read by a master mediator and deal maker. Beneath the surface lies pattern recognition and insight from decades in the trenches of strident conflict informed by recent advances in social and brain science. This brilliant book sits at the corner of theory and practice ready to improve your game on Monday.”

Don Philbin, Jr. JD, MBA
LLMADR Toolbox

“Hesha pours her wisdom, intuition, and gravitas into this powerful book which pulls back the curtain to reveal some of her extraordinary secrets and skills.  Simply put, Hesha is the best mediator in the business. Hesha has polished her abilities to the point where they are truly out-of-this-world great. This real page-turner of a book is jam-packed full of her experiences and anecdotal stories and contains important information for any lawyer who wants to better serve their clients through meaningful negotiation advocacy.”

Dawn Estes, Esq.
Estes Thorne Carr
Dallas, TX

Recent Media

School Administrator Magazine reviews "Holding The Calm"

“Our society needs more civilized discussions and conflict resolution skills right now. Human beings don’t handle conflict well.”

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The New Possibilities Hours / Will Work For Food Webinar

WEBINAR Hesha shares her insights with Jeff Kichaven and Jean Lawler

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The New Possibilities Hour

WEBINAR Hesha returns for an advanced course in Holding The Calm

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Speak Up with Laura Camacho

PODCAST Do yourself a favor and learn how to hold the calm!

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For You By You Because of You with Denise Drinkwalter

PODCAST Hesha Abrams shares insights and practical tips on how you can live life on your own terms and redefine the significance of YOU time.

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The Yeukai Business Show

PODCAST Hesha Abrams shares four powerful methods to recognize and defuse tension in any situation in your life

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Media Sheet

Experience Holding the Calm:
The Secret to Resolving Conflict and Defusing Tension today